Respond to emails promptly
In a perfect world, we’d respond to emails immediately. But busy schedules and cluttered inboxes means this isn’t always possible.
You’ll need to make a judgment call based on who’s sending the email and its importance. For instance:
- Emails from your clients. Respond within 4 hours.
- Emails from colleagues should be responded to within 12 hours.
- Emails related to urgent projects should take priority.
If you’re having trouble getting to longer emails, send a quick reply acknowledging receipt of the email and inform the recipient you’ll respond. Eg if a client sends a request for a quote or order you can reply with “request received with thanks, quotation to follow”.
