Be Careful With Sarcasm, Humor and emoji’s
Because you don’t get the context of facial expressions and tone of voice in email, it’s not a good medium for expressing sarcasm or humor, especially with recipients you don’t know well. Express your message simply and straightforwardly, at least until you get to know a recipient better.
Use emojis sparingly ✔
It’s far easier to say, “Don’t use emojis — ever!” It saves you any trouble, even if it’s okay to use emojis in certain circumstances. But realistically, this won’t happen — and chances are you’ve probably already used them.
So here’s our take: You can use emojis in formal business emails, but use the right ones, use them sparingly, and use them with people you know well. For example, if you’re interacting with a new customer, you’re probably better off not using them unless they use them first.
